Terms

WELCOME TO OUR WEBSITE

This Website can be accessed at www.atwork.co.za, related mobi-sites and software applications (the “Website“) and is owned and operated by atWORK Internet Software Solutions Proprietary Limited (Registration No: 2001/013302/07) (“atWORK“, “we“, “us” and “our“).

NOTICE

  • These Website Terms and Conditions (“Terms and Conditions“) govern the use of the Website.
  • These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you“, “your” or “user“), including without limitation each user who registers as contemplated below (“registered user“). By using the Website and by clicking on the “Accept” button on the Website, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
  • You must not use this Website if you do not agree to the Terms and Conditions. atWORK reserves the right to prevent your usage of this Website if you misuse the contents contained within this Website in any manner. atWORK is the final arbiter as to what shall constitute misuse and its decision will be final. This Website is for private use only and any commercial enterprises may not make use thereof.
  • We reserve the right to amend these Terms and Conditions at any time without prior notice.

atWORK is registered in South Africa as a private company with limited liability and its registered office and details are as follows:

  • Physical Address:
    • Castle View South
    • Corner of Lois and Tsitsa Street
    • Erasmuskloof,
    • Republic of South Africa
  • Postal Address:
    • Postnet Suite 202
    • Private Bag x10
    • Elarduspark
    • 0047
    • Republic of South Africa

For the purposes of the Electronic Communications and Transactions Act (Act no. 25 of 2002) (“ECT Act“), atWORK’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:

  • Full name: atWORK Internet Software Solutions (Pty) Ltd, with registration number 2001/013302/07.
  • Main business: atWORK Internet Software Solutions (Pty) Ltd is a business in the software industry that sells CRM solutions, Practice Management, Compliance Management and Financial Planning Tools to financial advisors.
  • Physical address for receipt of legal service: Castle View South, Corner of Lois and Tsitsa Street, Erasmuskloof, Pretoria, Republic of South Africa.
  • Directors: P H Dippenaar, C H Dippenaar, T D Stacey, N J Roets.
  • Phone number: 0861 289 675
  • Official email address: informationwork.za.com
  • PAIA: The manual published in terms of section 51 of the Promotion of Access to Information Act (Act no. 2 of 2000), incorporating the provisions of the Protection of Personal Information Act (Act no. 4 of 2013) may be downloaded from here.

You can get in touch with us:

  • Via the contact section of this Website.
  • By mail or email at the addresses specified above.
  • By telephone during normal office hours (Monday – Friday 9am – 5pm excluding public holidays in the Republic of South Africa) on our number listed above (your call may be recorded).

  • Whilst we always do our very best to ensure the information shown on the Website is accurate and up to date, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of this Website. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.
  • atWORK may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that atWORK will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.
  • If you fail to comply with your obligations under these Terms and Conditions, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.
  • atWORK is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to engage in any unlawful activity, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment of any products, on notice to you. atWORK shall only be liable to refund monies already paid by you and accepts no other liability which may arise as a result of such blacklisting and/or refusal.
  • At any time, you can choose to stop using the Website, with or without notice to atWORK.

  • It is possible to view our Website without providing any personal information as defined in the Protection of Personal Information Act (“Personal Information“). However, if you use the “Contact Us” button or subscribe for a free trial of our software, you will be required to provide certain Personal Information. By completing and submitting a “Contact Us” request on the Website, or subscribing for a free trial, you are expressly permitting atWORK to collect, collate, process and use your Personal Information for the purpose it was provided, as well as to disclose it to our service providers (if any) and only if selected by you.
  • We also collect demographic and profile data on our Website. This may be combined with other forms of information to permit us to bring together, in aggregate form, information about the people who use our Website. Such information will enable us to understand, in general terms, user preferences in relation to the content of the Website and the effectiveness of the advertising.
  • atWORK will not share, sell or loan any identifiable information about you to any third party without your express consent. We may share generalised information about site visitor patterns with partners or other parties in such a way that individual visitors can never be identified.
  • Unfortunately, the transmission of information via the Internet is not completely secure and we cannot guarantee the security of data transmitted to or from our Website. Once we receive your information, we will use strict procedures and security measures to protect your information and to prevent unauthorised access to it.
  • atWORK is the “data controller” for purpose of the ECT Act.
  • atWORK will store your Personal Information in a secure hosting facility in the Republic of South Africa, but off-site from our corporate head office. atWORK will store your Personal Information only for the purpose for which it was collected as well as a record of any third party to whom the Personal Information was disclosed, the reason for disclosure and the date of the disclosure, for the duration that your information is used and for a period of 1 (one) year thereafter as required by Section 51(5) and (7) of the ECT Act. After the 1 (one) year period as aforesaid, atWORK will delete or destroy (as applicable) all your Personal Information that is stored that has become obsolete.
  • You may request details of Personal Information that we hold about you by requesting atWORK in writing to furnish you with such information. Our security procedures mean that we may request proof of identity in providing you with these details, dependent on the Personal Information that you request. We will notify you of this after we have received your request. If you wish to submit a written request as outlined above then please contact us using the contact particulars below. If all reasonable steps have been taken to find a record as requested and there are reasonable grounds for believing that the record is in atWORK’s possession, but cannot be found, or does not exist, the head of atWORK will by way of affirmation notify you that it is not possible to give access to that record.
  • Whenever you browse our Website, read pages, or download information, our computers automatically record certain information about your visit from the computer you use to access our Website. This information does not identify you personally. It just tells us how many visitors come to our Website and the types of computers they use. With this information, we can improve our Website for all our visitors and make it more useful to you. The information includes the following:
    • The date and time you access our Website.
    • How many and which pages you visit during a ‘session’ on our Website and how long you were on the Website.
    • Your Internet domain name (this might be your internet service provider such as aol.com or your place of work) and the ‘IP’ address (this is a number assigned to your computer whenever you are surfing the web) which allows you to access our Website.
    • The Internet browser you use (e.g. Microsoft Explorer or Netscape) and your computer’s operating system (e.g. Windows 10).
    • The site you were on before you linked to our Website (e.g. Yahoo if you found us from a search engine).

  • What is a Cookie?
    • A cookie is a text-only string of information that a Website transfers to the cookie file of the browser on your computer’s hard disk so that the Website can remember who you are.
    • Cookies can help a Website to arrange content to match your preferred interests more quickly – most major Websites use cookies. Cookies alone cannot be used to identify you. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie and a value, usually a randomly generated unique number.

    Two types of cookies are used on our Website:

    • Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.
    • Persistent Cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). How cookies are used on this site and what information is collected.
    • Session Cookies are used:
      • To allow you to carry information across pages of our site and avoid having to re-enter information.
      • Within registration to allow you to access stored information.
    • Persistent Cookies are used:
      • To help us recognise you as a unique visitor (using a number, you cannot be identified personally) when you return to our Website.
      • To allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
      • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our Website. We cannot identify you personally in this way.

    Google AdWords

    • atWORK also tracks cookies by way of Google AdWords remarketing features that track such cookies.
    • By visiting atWORK’s Website, you agree that certain of our Google AdWords remarketing or other advertisements can follow you as you visit other Websites that are part of Google’s Display Network (GDN).
    • We shall not share with third parties or utilise any Personal Information as obtained in our Google AdWords remarketing campaign in any other marketing initiatives.
    • You may opt out of seeing advertisements for this Website by clicking here: http://www.google.com/policies/technologies/ads

    Third Party Cookies

    • Third parties serve cookies via this Website. These are used for the following purposes:
      • To serve advertisements on our Website and track whether these advertisements are clicked on by users.
      • To control how often you are shown a particular advertisement.
      • To tailor content to your preferences.
      • To count the number of anonymous users of our Website.
      • To provide security within shopping baskets or transactions.

    Web Beacons

    • Some of our web pages may contain electronic images known as Web Beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages.
    • Web Beacons collect only limited information which includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides.
    • We may also carry Web Beacons placed by third party advertisers. These Beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

    Disabling and Enabling Cookies

    • You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled.
    • Should you wish to be alerted before a cookie is accepted on your hard disk, you can follow the guideline instructions below-
    • If you are using Netscape Navigator 3.0:
      • Go to the ‘Options’ menu
      • Click ‘Network Preferences’
      • Click ‘Protocols’
      • Tick the box that says ‘Show an alert before accepting a cookie’
      • Go into your Netscape folder
      • Delete the file that is called ‘cookies.txt’, this will delete all the cookies
      • Under Windows 95, you should also use the ‘Find’ feature on the ‘Start’ menu to simply find the file called ‘cookies.txt’.
    • If you are using Internet Explorer 3.0:
      • Go to the ‘View’ menu
      • Click ‘Options’
      • Click ‘Advanced’
      • Tick the box that says ‘Warn before accepting cookies’
      • Go to cookies directory * Delete all the files you have there, this will delete all cookies
      • Once you delete these files you will have no more cookies, and you will be prompted each time a Website attempts to send a cookie to your system. At that time, you can choose to either ‘Accept’ or ‘Cancel’ a cookie.
    • If you are using Netscape 4.0+:
      • Go to ‘Edit’ in the menu bar
      • Click on ‘Preferences’
      • Click on ‘Advanced’
      • Tick the box that says ‘Warn me before accepting a cookie’
      • Now go to your ‘Start’ button
      • Click on ‘Find’
      • Click on ‘Files and Folders’
      • Type “cookies.txt” into the search box that appears
      • Click ‘Find Now’
      • When the search results appear drag all files listed into the ‘Recycle Bin’, this will delete all cookies
      • Now shut down and restart Netscape
      • Once you delete these files, you will have no more cookies, and you will be prompted each time a Website attempts to send a cookie to your system. At that time, you can choose to either ‘Accept’ or ‘Cancel’ the cookie.
    • If you are using Internet Explorer 5.0+:
      • Go to the ‘Tools’ menu
      • Click the ‘Security’ tab
      • Highlight the ‘Internet’ zone (selected by default)
      • Select security level ‘High’ for this zone
      • Click on ‘OK’
      • Go into your cookies directory
      • Delete all the files you have there, this will delete all cookies
      • Once you delete these files, you will have no more cookies and your browser will no longer send or receive new cookies.
    • If you are using Netscape 6.0+:
      • Go to ‘Edit’ in the menu bar
      • Click on ‘Preferences’
      • Select the ‘Cookies’ field
      • Before Accepting a Cookie’ or ‘Disable Cookies’
      • Click on ‘OK’
      • Go to your ‘Start’ button
      • Click on ‘Files and Folders’
      • Type “cookies.txt” into the search box that appears
      • Click ‘Find Now’
      • When the search results appear drag all files listed into the ‘Recycle Bin’, this will delete all cookies
      • Now shut down and restart Netscape
      • Depending on your earlier choice you will either be prompted by new cookies or no cookies will be set or received.
    • If you are using Internet Explorer 6.0+:
      • Go to the ‘Tools’ menu
      • Click on ‘Internet Options’
      • Click the ‘Privacy’ tab
      • Move the slider to choose your preferred settings
      • Click on ‘OK’
      • Go into your cookies directory
      • Delete all the files you have there, this will delete all cookies
      • Once you delete these files, you will have no more cookies and your browser will no longer send or receive new cookies.
    • If you are using Netscape 7.0+:
      • Go to ‘Edit’ in the menu bar
      • Click on ‘Preferences’
      • Click on ‘ Privacy & Security’
      • Select the ‘Cookies’ field
      • Choose your preferred settings
      • Go to your ‘Start’ button
      • Click on ‘Find’
      • Click on ‘Files and Folders’
      • Type “cookies.txt” into the search box that appears
      • Click ‘Find Now’
      • When the search results appear drag all files listed into the ‘Recycle Bin’, this will delete all cookies Now shut down and restart Netscape
      • Depending on your earlier choice you will either be prompted by new cookies or no cookies will be set or received.
    • Deleting cookies
      You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

      • Open ‘Windows Explorer’
      • Click on the ‘Search’ button on the tool bar
      • Type “cookie” into the search box for ‘Folders and Files’
      • Select ‘My Computer’ in the ‘Look In’ box
      • Click ‘Search Now’ * Double click on the folders that are found
      • ‘Select’ any cookie file
      • Hit the ‘Delete’ button on your keyboard
      • If you are not using Microsoft Windows Explorer, then you should select “cookies” in the “Help” function for information on where to find your cookie folder.

  • We may use “pixel tags,” which are small graphic files that allow us to monitor the use of our Websites.
  • A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL (Uniform Resource Locator) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server.
  • When corresponding with you via HTML capable e-mail, we may use “format sensing” technology, which allows pixel tags to let us know whether you received and opened our e-mail.

  • This Website is intended for the use of our Clients in the Republic of South Africa only. It was created and is operated according to the laws of the Republic of South Africa.
  • These terms and our relationship and/or any dispute arising from or in connection with these terms will be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these terms.
  • Nothing within these terms is intended to, nor will it, limit your right to approach any court, tribunal or forum of competent jurisdiction in terms of the Consumer Protection Act.

  • atWORK may, in its sole discretion, change any of these Website terms and conditions at any time. It is your responsibility to regularly check these terms and conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not in any way continue to use the Website.
  • Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended terms and conditions have been displayed on the Website, you will be deemed to have accepted such changes.

  • You are permitted to browse this Website and we also encourage you to download and share elements with your friends and family for personal and information use. However, you are not allowed to reproduce extracts by way of printing, downloading or by distribution to other people for business use, or create any hyperlink or other similar form of connection to this Website without our express written permission. The use of this Website within any other Website by the use of framing or otherwise is strictly prohibited.
  • You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised atWORK representative (such consent is deemed given for standard search engine technology employed by Internet search Websites to direct Internet users to this Website).

  • The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of atWORK, its advertisers and/or sponsors and/or is licensed to atWORK.
  • You will not acquire any right, title or interest in or to the Website or the Website Content.
  • Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.
  • Where any of the Website Content has been licensed to us or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

  • The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
  • Whilst atWORK takes reasonable measures to ensure that the content of the Website is accurate and complete, atWORK makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by atWORK’s representatives, atWORK shall not be bound thereby.
  • The Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
  • Any views or statements made or expressed on the Website are not necessarily the views of atWORK, its directors, employees and/or agents.

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